FAQs

Frequently Asked Questions

1. How can I place an order?
Browse the online store, pick the items you love, and add them to your cart. When you’re ready, head to checkout, fill in your details, and complete your purchase securely.

2. What payment methods do you accept?
I accept major credit cards (Visa, MasterCard, American Express) and PayPal—choose whichever works best for you at checkout.

3. Can I modify or cancel my order after it’s placed?
Once an order is confirmed, changes or cancellations can be tricky. Please double-check your order before completing it. If something urgent comes up, email me at ponybubble.store@gmail.com as soon as possible.

4. How can I track my order?
When your order ships, you’ll get a confirmation email with tracking details so you can follow your package and know exactly when it will arrive.

5. Do you ship internationally?
Shipping is currently only within the U.S. For more details, check the Shipping Policy.

6. What is your return policy?
I want you to love your purchase! If something isn’t quite right, please check the Return Policy for instructions on returns, exchanges, and refunds.

7. Are your products eco-friendly?
I aim to be environmentally conscious. While not all products are explicitly labeled as eco-friendly, I prioritize sourcing sustainable materials whenever possible. Check individual product descriptions for details.

8. How can I become a brand ambassador?
I love working with passionate people! If you’re interested, fill out the application form in the "Partner with Us" section, and I’ll be in touch with details.

9. How can I contact you?
For any questions or help, you can reach me through the "Contact" page on the website or email me at ponybubble.store@gmail.com

10. Do you have a physical store?
Not at the moment—I run Pony Bubble exclusively online so you can shop safely and conveniently from anywhere.

11. Why aren’t Pony Bubble’s social media accounts updated often?
I’d rather spend my time creating, enjoying the present, and focusing on what I truly love. Just like with horses, it’s important to step away from constant scrolling and reconnect with the moment. While the social accounts exist, the heart of Pony Bubble is here on the website and in the products themselves. You can read more on the About Me page!

 

If you have any other questions, don’t hesitate to reach out—I’m happy to help!